COVID-19: and how we are helping

We believe that insurance is about people, not things. Our priority is to be there for customers and brokers when they need us.

Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in over $600M in relief.

If you have concerns or questions about your situation, please contact your broker.

We are here to help.

Frequently Asked Questions

Relief measures and premium adjustments

1. COVID-19 is causing me to experience financial challenges – what can I do?

    • If you submitted a car insurance relief request on or before May 31, you will receive a refund within 30 days that your request is approved. This is a one-time payment and the price of your insurance will not change. Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.
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    • Please contact your broker to discuss options that best meet your needs. 

2. I have home insurance with Intact Insurance. Can I request relief?

  • Intact Insurance customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount, and for a limited time, access online mental health and well-being programs through LifeSpeak for free.

3. I am driving less as a result of COVID-19. Am I eligible for a premium reduction?

  • If you are driving less, please contact your broker to ensure your coverage reflects your driving habits. You can also consider enrolling in Intact Insurance’s my Drive program.

4. How can my Drive give me more control over my auto insurance premium?

  • Provided that you meet the program’s enrolment criteria, my Drive offer customers personalized feedback and tips to help improve safe driving and the opportunity to earn up to 25% off auto insurance premium. Customers also receive a 10% discount just for signing up. Our my Drive program uses sensors on your smartphone to evaluate your driving behaviours and provide you with a personalized premium. If you are actively enrolled in my Drive, and you are driving less because of COVID-19, adjustments will be reflected at your next premium update. One of the advantages of usage-based insurance is the ability to keep track of, and reflect, your driving record and behaviours.

5. I have been laid off and might consider doing deliveries for work. Do I need to change my policy?

  • If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact your broker to discuss and obtain the appropriate coverage, as you may require changes to your policy.

6. I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?

  • We are providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home. For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to the maximum number of children established by the provincial guidelines in order to assist families impacted by COVID-19, during the immediate crisis period we are temporarily extending coverage to this exposure at no charge.

Safety measures

7. How are you protecting customers and employees?

  • We are taking every step necessary to protect employees, customers and brokers while ensuring that we continue to remain open for business.
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  • The decisions we are taking continue to be guided by public health authorities in Canada and the United States.
    We have strong precautions in place to ensure the safety of a small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.
    We have a dedicated team monitoring this situation closely and will continue to update our response as necessary.

8. Where can I find up to date information on COVID-19?

  • Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.
    For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website.

Communities

9. This is a difficult time for communities – what is Intact doing?

  • Our commitment to helping customers extends beyond our promise to provide second-to-none customer experiences. At Intact, our purpose is to help people, businesses and society prosper in good times and be resilient in bad times.
    Since the start of the pandemic, we’ve responded to our customers and society’s needs, providing more than $7 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business, as well as $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.
  • Our employees also played a key role in supporting our efforts to help the communities most impacted by participating in our annual Generosity in Action campaign in collaboration with the United Way. Combining their generosity with our corporate match, we raised over $5.2 million nationally. These funds are helping families living in poverty and supporting worthy organizations to help their communities through the pandemic.

Message from our CEO

At Intact, our purpose is clear – to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.

Throughout the pandemic, Intact Financial Corporation, and our brands, have been focused on supporting our employees and being there for customers and brokers. From the beginning of the crisis and over the course of the year, Intact provided over $600 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.

Our team of engaged employees combined with our solid financial performance and resilient operations have enabled us to continue being there for our customers, brokers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.

We value the relationships we have with all our stakeholders. If you have any questions, please do not hesitate to reach out through one of the channels below.

 

Charles Brindamour signature

Charles Brindamour
Chief Executive Officer
Intact Financial Corporation


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