COVID-19: and how we are helping

We believe that insurance is about people, not things. Our priority is to be there for customers and brokers when they need us.

Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in over $600M in relief.

If you have concerns or questions about your situation, please contact your broker.

We are here to help.

Frequently Asked Questions

Relief measures and premium adjustments

1. COVID-19 is causing me to experience financial challenges – what can I do?

• Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.
  
  Please contact your broker to discuss options that best meet your needs.

2. I am driving less as a result of COVID-19. Am I eligible for a premium reduction?

• If you are driving less, please contact your broker to ensure your coverage reflects your driving habits. You can also consider enrolling in Intact Insurance’s my Drive program.

3. How can my Drive give me more control over my auto insurance premium?

• Provided that you meet the program’s enrolment criteria, my Drive offers car insurance with a personalized premium, along with helpful features like Crash Assist, Weather Alerts and Car Care. New Intact customers may be eligible for an additional activation discount. Our my Drive program uses sensors on your smartphone to evaluate your driving behaviours and provide you with a personalized premium. One of the advantages of usage-based insurance is the ability to keep track of, and reflect, your driving record and behaviours.

Safety measures

4. How have you protected customers and employees during the pandemic?

• We are taking every step necessary to protect employees, customers and brokers while ensuring that we continue to remain open for business. The decisions we are taking continue to be guided by public health authorities in Canada and the United States.
  
  We have strong precautions in place to ensure the safety individuals who are in the office, as well as at our auto service centres to assist customers who have been in a collision. We will continue to update our response as necessary.

5. Where can I find up to date information on COVID-19?

• Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here. For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website.

Communities

6. This is a difficult time for communities – what is Intact doing?

• Our commitment to helping customers extends beyond our promise to provide second-to-none customer experiences. At Intact, our purpose is to help people, businesses and society prosper in good times and be resilient in bad times.
  
  Since the start of the pandemic, Intact has provided over $600 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.
  
  Additionally, we’ve responded to our customers and society’s needs, providing more than $7 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business, as well as $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.
  
  Our employees played a key role in supporting our efforts to help the communities most impacted by participating in our annual Generosity in Action campaign in collaboration with the United Way. Combining their generosity with our corporate match, we raised over $5.2 million nationally. These funds are helping families living in poverty and supporting worthy organizations to help their communities through the pandemic.