We created a purpose-driven company based on Values and a belief that insurance is about people, not things. This is the foundation on which we have built Intact and it lives every day through our purpose, Values, what we aim to achieve and how.

Our Purpose

We are here to help people, businesses and society prosper in good times and be resilient in bad times.

Our Values


Be honest, open and fair • Set high standards • Stand up for what is right


Be kind • See diversity as a strength • Be inclusive and collaborative

Customer Driven

Listen to our customers • Make it easy, find solutions • Deliver second-to-none customer experiences


Act with discipline and drive to outperform • Embrace change, improve every day • Celebrate success, yet remain humble


Help others • Protect the environment • Make our communities more resilient

What we are aiming to achieve

What we are aiming to achieve infographic with text description below

Our customers are our advocates.

  • 3 out of 4 customers are our advocates.
  • 4 out of 5 brokers value our specialized expertise.

Our people are engaged.

  • We are a best employer.
  • Our employees and leaders are representative of the communities we serve.

Our company is one of the most respected.

  • 3 out of 4 stakeholders recognize us as leaders in building resilient communities.
  • Achieve NetZero by 2050, and halve our operations emissions by 2030.
  • Exceed industry ROE by 5 points.
  • Grow NOIPS 10% yearly over time.

Our strategic roadmap

We have a 10-year strategy that is focused on five big ideas. Together, they help us achieve our goals and remain successful.

Goals: 10% NOIPS growth annually over time and 500 basis points annual Return on Equity*

Expand our leadership position in Canada

  • Leading customer experience
  • 3 out of 4 customers digitally engaged
  • Scale in distribution
  • Further consolidation in Canada
  • Outperform industry combined ratio by 5 points

Strengthen our leading position in UK & Ireland

  • Leading customer experience
  • 3 out of 4 customers digitally engaged
  • Optimize Underwriting performance
  • Focus footprint for outperformance
  • Low 90’s combined ratio

Build a Specialty Solutions leader

  • Specialized customer value proposition
  • Expand distribution
  • Profitable & growing mix of verticals
  • Consolidate fragmented market
  • Low 90’s combined ratio

Transform our competitive advantages

  • Global leader in leveraging data and AI for pricing and risk selection
  • Deep Claims expertise & strong supply chain network
  • Strong capital & investment management expertise

Strengthen our outperformance mindset

Invest in our people

  • Be a best employer
  • Be a destination for top talent & experts
  • Future proof our people to succeed

Footnote: *Based on a weighted-average industry ROE of P&C insurers in Canada, US and the UK.