In June 2021, Mr. Gagnon was appointed Chief Executive Officer of Intact Financial Corporation’s Canadian operations. In this role, Mr. Gagnon is responsible for all Canadian-based business entities (Intact Insurance, belairdirect, Anthony Insurance, BrokerLink, Johnson Insurance), in addition to overseeing Personal Lines, Commercial Lines, Marketing and Communication functions. Mr. Gagnon was President of Intact's Canadian operations from January 2018 until his CEO appointment.

From 2013 to 2017, Mr. Gagnon was President, Service & Distribution, where he oversaw the development and expansion of belairdirect, BrokerLink, international initiatives and ventures as well as Intact’s Claims operations. Prior to that, Mr. Gagnon served as President and Chief Operating Officer from 2011 to 2013 and President of Intact Insurance from 2008 to 2011. He joined Intact Insurance as Senior Vice-President Quebec division in January 2007. Mr. Gagnon started his career in the banking industry before becoming an insurance broker in 1992. Prior to joining Intact (ING), he headed a successful brokerage with offices in Quebec and Ontario and was active within the provincial and national brokers associations. Mr. Gagnon is past President of the Regroupement des Cabinets de Courtage du Quebec (RCCAQ) and Director of the Insurance Brokers Association of Canada (IBAC).

Mr. Gagnon earned a BA in Economic Science from the Université de Montréal and an MBA from the University of Ottawa.