Customers

Our customers depend on us to create products that meet their needs, to provide the service they deserve and to make them aware of the steps they can take to protect their homes, cars and business. We keep our commitment not just by working for our customers, but by working with them.

Unparalleled Claims Experience

  • Our more than 3,000 claims professionals handle virtually all our claims in-house, providing a seamless high-quality experience
  • We have 35 offices across Canada and more than 11,000 employees to deliver industry-leading service, 24/7

Making Ourselves More Accessible

  • We offer our services through a network of independent insurance brokers across the country, by telephone or over the internet
  • More people participating in our Buy-Online program, where a customer can research and quote online before being connected to a broker
  • All our brands’ websites were redesigned last year to provide optimized viewing across desktops, tablets, and mobile devices

Tailoring Products to Customers’ Needs

  • We provide personalised coverage to individuals and businesses, with discounts to customers who adopt loss prevention measures
  • Lowered rates for good drivers and more options for consumers than ever before, including our Usage Based Insurance (UBI) initiative, which could allow customers to save up to 25% on their car insurance premium based on their driving habits