How to Protect Yourself from Fraud

Intact’s Privacy Promise

The Intact Financial Corporation group of companies is committed to protecting your privacy. We will not collect, use or disclose your personal information except as stated in our Privacy Promise.

Please visit our Privacy Promise page for more details on how we collect information from you.

Recognizing fraud

Fraud can take many forms, but one of the most common forms is insurance fraud. Some common examples of insurance fraud include the following:

  • Individuals who fabricate insurance claims;
  • Auto repair shops who exaggerate the cost of claims;
  • Medical clinics that ask claimants to sign blank accident benefit forms and invoice insurers for services never provided;
  • Health care clinics that offer unnecessary treatments; and/or
  • Drivers who intentionally cause collisions.

There are also many scams that are targeting Canadians, and new ones are being invented every day. Scams can come in different forms – text messages, emails, telephone calls and more. We encourage you to check the Canadian Anti-Fraud Centre’s website for a list of common scams.

What to do if you suspect fraud

If you suspect you have been a victim of fraud, or if you have witnessed any potential fraud, please contact your broker immediately or email us at FraudTips@Intact.net.

In addition, the Insurance Bureau of Canada (IBC) issues fraud alerts to inform consumers about insurance scams. Fake policies and non-existent insurance companies can put you and your insured property at risk. If you suspect fraud, you can also contact the IBC TIPS Line at 1-877-IBC-TIPS or the Canadian Anti-Fraud Centre at 1-888-495-8501. Click here for more information.

IBC Logo

Current consumer alerts

Fraudulent pink slips bearing Intact Insurance’s name (New)

It has come to our attention that fake auto insurance pink slips bearing Intact Insurance’s name and that of a fictitious brokerage Noonan and Noonan Insurance Brokers are being sold to consumers in Ontario.

While the address of Intact Insurance’s office printed on the pink slip is correct, no such brokerage exists in Canada and the slips are fraudulent.

The modus operandi of the fraudster has been to approach customers online, followed by a visit to their homes to sell insurance. Intact Insurance does not go door-to-door to sell insurance, collect premiums or deliver pink slips. Pink slips are mailed to Intact Insurance policyholders via Canada Post.

If in doubt, consumers may wish to verify the status of a brokerage and/or identity of a broker via the Registered Insurance Brokers of Ontario’s directory.

If you have been issued a fraudulent pink slip as described above, please contact your local police. If you have questions regarding the authenticity of any correspondence from Intact Insurance, please contact your broker or email: FraudTips@Intact.net.

Inheritance scam involving use of Intact Insurance’s logo or address

We would like to warn consumers about an inheritance scam involving the use of Intact Insurance’s name and logo or our Toronto office address.

Letters designed to look like they have come from a bank but delivered in pre-paid envelopes bearing the Intact Insurance logo or Intact Insurance's Toronto office address are being circulated. The letters typically present recipients with the opportunity to become the beneficiary of a large amount of inheritance funds.

These letters did not originate from Intact Insurance and are part of an inheritance scam. If you receive correspondence about an inheritance-related matter that is delivered in envelope as described above, you should report it to the Canadian Anti-Fraud Centre.

If you have questions regarding the authenticity of any correspondence sent by Intact Insurance, please contact your broker or email: FraudTips@intact.net.

Mystery shopper

It has come to Intact’s attention that fraudulent letters and cheques bearing the name and logo of Canadian financial institutions are being sent to consumers as part of a mystery shopper assignment.

The scam typically involves asking the recipient to deposit a cheque, keep $400 in their account as payment and wire a sum of money to another person’s account. However, the cheque will not clear and the recipient will not be able to recover the sum transferred.

Please note that Intact does not send out letters of such nature or cheques to consumers for such programs.

If you have questions regarding the authenticity of any correspondence or cheques sent by Intact, please contact your broker or email: FraudTips@Intact.net.

If you have received such a letter and cheque, please report it to your local police agency and send a copy of your police report to Intact at FraudTips@Intact.net.

Protect yourself

If you make payments to Intact online, here are a few tips to bear in mind:

  • Protect your credit cards and your Personal Identification Number (PIN). Do not share your PIN with anyone.
  • Do not provide your credit card number over the telephone unless you initiated the call yourself or have validated who you’re talking to within the company.
  • Check your account statements as soon as they arrive to ensure all transactions and charges are correct. Report any discrepancies

Always adopt good online practices such as clearing your browser history and be cautious. Check out any caller by requesting written information, a call back number and references.

The Canadian Anti-Fraud Centre offers tips on how you can protect yourself.